Helpline and Email advice


We all need information and support from a friend in the know and LGBT Foundation's Helpline Service provides thousands of hours of advice and support to thousands of people every year.

  • Need a supportive ear to listen to you?

  • Thinking about coming out?

  • Want to know your HIV status?

  • Need to know how to get an STI health check up?

  • Being harassed at work because of your sexuality?

  • Need to report a hate crime?

  • Want to know about our services?

The Helpline has been running for over 35 years, and is staffed by a team of dedicated staff and volunteer operators, all of whom receive extensive training and support.

Call us on 0345 3 30 30 30, 9am until 9pm Monday to Friday, and 10am until 6pm Saturday*. Outside of these hours please go to our website for further information and support or you can email us. 

*Helpline times may vary slighty on Saturday. Please see our Facebook page to keep up to date with our Helpline availability. 

Email support

You can email the helpline anytime at and we will reply to you within 10 working days.

If you feel you need immediate support then please try calling our helpline on 0345 3 30 30 30 

Email us at or ask us a question using the form below.

Message us for support

Is my call or email confidential?

Yes.  The helpline abides by and adheres to the Helplines Partnership Quality Standards.

Operators have regular supervision and your call or email may be discussed there. Confidentiality will be broken if you disclose intent of harming yourself or others (including children) or if you disclose intent of committing a serious criminal offence.