Trans and Non-Binary Support 

Published: 04 August 2023
Last updated: 10 March 2026

As trans and non-binary folks, we’re beautifully resilient but sometimes we need support.

The resources on this page will help you answer some frequently asked questions and identify what you can do to uplift yourself in your identity.  

Below are some commonly asked advocacy questions. Use these to find the best solution for you.  

Want to talk to someone? Can’t find what you’re looking for? We’re here for you!

Contact our helpline on 0345 3 30 30 30 or email [email protected] for direct support.  

Transitioning is an affirming and euphoric process, but it can be tricky to navigate!

Lots of great information and resources about social, legal and medical transition can be found here: GenderKit

To begin a medical transition, you’ll need to get referred to a Gender Identity Clinic (GIC). You can find information about the referral process and how to talk to your GP here: TransActual – What Do I Need to Know About Medical Transition?

Once the GP has referred you to the GIC, make sure to call or email them to confirm that your referral has been received.

Indigo is an NHS adult gender service pilot delivering care in Greater Manchester. It works more closely with primary care (i.e. GPs) than traditional GICs, and is generally able to see people much more quickly.

More information about Indigo and the referral process can be found here: Indigo Gender Service

Gender service pilot schemes are also available in Cheshire and Merseyside and London.

Most people change their name via deed poll.

There are two types of deed poll: 

Enrolled Deed Poll: a deed poll which has been officially registered at the Royal Courts of Justice. 

Unenrolled Deed Poll: simple formal legal statement that you have changed your name. You can make this yourself without a solicitor, or parental consent if you’re over 16. 

See our full guide to changing your name here.

A Gender Recognition Certificate is a legal document that changes the gender listed on your birth, marriage and civil partnership certificates, with effects on your pension, prison and marriage rights.

To get a GRC, you must:

  • be over 18
  • have lived in their preferred gender for 2 years
  • prove a prior diagnosis of gender dysphoria / gender incongruence
  • provide two medical reports:
    • one from their GP
    • another from a gender specialist, confirming their diagnosis and any transition-related treatment (e.g. counselling, hormones or surgery).

For our full guide and alternate routes, read our guide to obtaining a gender recognition certificate here.

Navigating social media can be really hard for us as trans and non-binary people. Online spaces can connect us with friends and provide crucial support, but also leave us vulnerable to bullying and hate.

We’ve produced a guide to help you navigate online spaces while staying safe: Digital Self Harm Support Guide

Our Community Safety team is here to support you when you’ve faced a hate incident.

If you’re safe and ready to report, you can give us a call at 0345 3 30 30 30 or email [email protected].

We deserve to have doctors, nurses and healthcare providers that treat us with dignity and respect. When this goes wrong, submitting a complaint can be an empowering part of seeking justice.

If the issue is urgent, and you’re in a primary care setting such as a hospital, you can speak to the Patient Advice and Liaison Service (PALS), who can try and resolve issues informally with the hospital before you make a complaint.

When writing a formal complaint, there are two different bodies that you can complain to. You can either complain to the service provider directly, or the commissioner of those services.

The service provider would be, for example, the GP, dentist office, an NHS funded personal care facility, sexual health centre, physiotherapy clinic etc.

The service commissioner is the body that pays for the service you accessed; most commissioners can be identified because they are called NHS Trusts. 

You would generally complain to the service if your complaint were more minor, or you don’t have to interact with the service on a regular basis. This is because some people feel uncomfortable directly complaining to a service that they rely on for regular care, as they may feel that they will be targeted and treated poorly because of their complaint.   

You would generally complain to the commissioner if the complaint is more serious, or if you feared any repercussions that a service might take against you for complaining.   

Bridging prescriptions are gender-affirming hormone prescriptions that can be issued to trans and non-binary people on the waiting list to be seen by a Gender Identity Clinic. Not all GPs will provide this service, but there’s no harm in asking!  

You can find out more about bridging prescriptions and how to self-advocate for them here: TransActual – Bridging Prescriptions

All our events at LGBT Foundation are trans-inclusive – you can find a full directory of our upcoming events here: LGBT Foundation Events 

You can also find a list of groups in and around Manchester – List of Local Groups 

For local groups in your area, check out TransUnite’s directory: Local Groups 

Can’t find what you’re after? Create it yourself with support from our community organising guide: Guide for Community Organisers 

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