Helpline & Email Support

Published: 04 August 2023
Last updated: 30 November 2023

Are you in need of a one-off call with a non-judgemental, friendly listening ear?

Or do you need more active assistance in exploring what support may be available to you across the UK?

We provide a friendly, non-judgemental service that understands that no matter where you are on your journey, from taking that first step forward or to the times when it feels like you are taking two steps back.  

Whatever you may be currently experiencing, you do not have to navigate this alone, there is always support available should you be in need of it. 

Our helpline and Email Support service provides brief interventions, advice, emotional support and signposting, Our team will spend time with you to explore your current situation, and work with you to identify potential next steps for support. 

Get the support you need when you need it:
call us on 0345 3 30 30 30,
or email us: 


Helpline opening hours:  

Mon – Fri  9:00AM – 8:30PM

Weekends 10:00AM – 5:30PM 

*We are a busy service and apologise in advance that at times we are unfortunately unable to answer every call that comes through to us. If this happens, we advise you to either try calling us back or emailing us at and we will get back to you. Alternatively, we have provided information at the bottom of this page of other LGBT organisations that provide helpline services which you can contact. 

A pink framed image of an older queer women with the quote "I am happily living my truth, I have embraced my queerness and honestly it feels great!"


A&E / 999: If you are at significant risk of harm to yourself or to someone else you can visit your nearest A&E or call 999 for immediate support.  

GP: you can contact your GP to get medical support and advice.

Samaritans: Offers confidential emotional support by phone, email or letter. Phone (24 hours a day): 116 123 (free), 0330 094 5717 (local call charges apply)  

Saneline: Saneline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. We are normally open every day of the year from 4pm to 10pm on 0300 304 7000. 

SHOUT: SHOUT 85258 is a free, confidential, anonymous text 24/7 support service. You can text from from wherever you are in the UK.  

Stay Alive App: The Stay Alive App is a pocket prevention resource packed full of useful information and tools to help you stay safe in a crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.  

PAPYRUS: PAPYRUS Prevention of Young Suicide is a UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional well-being in young people.    


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