Frequently Asked Questions

Learn about LGBT Foundation’s work, services and support.

Also, discover how you can help contribute, whether that is with funding or volunteering, individually or through your organisation.


What is the LGBT Foundation?

LGBT Foundation is a national charity dedicated to supporting, empowering, and advocating for lesbian, gay, bisexual, transgender, queer, and other gender diverse communities.

What does LGBT Foundation do?

We provide support services, outreach, education, advocacy, and resources aimed at improving health, wellbeing, inclusion, and equality for LGBTQ+ individuals.

Who can access your services?

Our services are open to anyone who identifies as LGBTQ+, as well as family members, friends, and allies seeking support or information. You can refer online or you can call our national helpline – 0345 3 30 30 30

Is your support confidential?

Yes. All support services are confidential, and we respect your privacy at every stage of contact.

Do I need to live in a specific area to get support?

Some services may be location-based, but many resources and support options are available nationally or online. Eligibility may vary depending on the service and location.

How can I get support?

You can access support through our websitehelpline or email, depending on what services are available.

Do you offer mental health support?

Yes. We provide a range of mental health and wellbeing support services, including talking therapies, support groups, wellbeing programmes and information resources for LGBTQ+ people. Eligibility may vary depending on the service and location.

How can I get involved or volunteer?

We welcome volunteers and supporters. You can apply through our website. 

Do you work with workplaces?

Yes, we provide education, training, and inclusion guidance to help create safer and more inclusive environments.

How is LGBT foundation funded?

We are funded through donations, grants, corporate partnerships, and fundraising activities that support our services and outreach work.

Are your services free?

Yes. Most of our services are free to access, thanks to the support of funders, donors and partners.

What support do you offer for trans and non-binary people?

We provide a range of support, information and signposting services for trans and non-binary people, including resources, community support and advocacy.

What should I do if I am experiencing discrimination, hate crime or harassment?

We can provide information, advice and signposting to appropriate services that can help you report incidents and access support. 

Can healthcare professionals and organisations work with LGBT Foundation?

Yes. We work with healthcare providers, community organisations, local authorities and businesses to improve LGBTQ+ inclusion, health outcomes and service delivery.

What happens if I’m in crisis or need urgent help?

If you or someone else is in immediate danger, call 999. If you need urgent mental health support, contact your GP, NHS 111, or your local crisis service. Our helpline can also provide information and signposting to appropriate support. 

Do you provide support for families, parents and carers?

Yes. We provide information and support for people who want to better understand and support LGBTQ+ family members, friends and loved ones. 

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