Park View Medical Centre strikes GOLD!

Published: 03 September 2015 Tags: pride in practice, greater manchester, healthcare By John Walding

Park View Medical Centre receives their GOLD Pride in Practice award for delivering fully inclusive healthcare services to their patients.

Pride in Practice, delivered by LGBT Foundation, is a quality assurance support service that strengthens and develops a GP Practice’s relationship with their lesbian, gay and bisexual patients. Pride in Practice has been funded by North Manchester CCG to work with all 38 GP practice across Greater Manchester. You can find out more information at: www.lgbt.foundation/prideinpractice

Excitement fizzled in the air on the day of the award presentation as the practice staff waited to receive their certificate. The assessment had been completed with representation from clinical and clerical staff but the whole practice had embraced inclusive changes, such as ways to use sexual orientation monitoring to improve the health outcomes of their lesbian, gay and bisexual (LGB) patients.

The award reinforces the positive work that the practice was already doing to deliver an inclusive service to their LGB patients, such as monitoring sexual orientation. They were keen to build on this by taking on new information, such as how to encourage lesbian and bisexual women and trans people with cervixes to take up cervical screen tests.

Dr. Rebecca Blockley, GP, said, “It was really useful to set aside a time where we could focus on LGB people’s health needs and talk about the little changes we can make so that our practice is more inclusive and welcoming to the LGB community. I found the session enlightening. And the cervical screening flyers for lesbian and bisexual women are brilliant! Can you come back and do another session for everyone who missed this one?!”

Laurence Webb, Pride in Practice coordinator said, “I really loved working with this practice. The staff were so enthusiastic and keen to learn new things and to make sure that their LGB patients felt comfortable to be open and to be themselves during consultations. It was evident that they really cared about building positive relationships with their LGB patients and providing them with the best possible healthcare. A very well deserved GOLD award!”

The practice now receives regular LGB resources, such as safer sex packs, and information on specialist services, including LGBT Foundation’s services, LGBT domestic abuse services and cancer support groups.