Helpline and email advice


Festive season helpline opening hours

We know that Christmas and New Year can be a difficult time so our dedicated staff and volunteers will be providing a Helpline service throughout the festive season, including on Christmas Day. Our Helpline will be open on 0345 3 30 30 30 at the following times:

Thursday 24th December (Christmas Eve) 10am-10pm

Friday 25th December (Christmas Day) 11am-7pm

Saturday 26th December (Boxing Day) 11am-7pm

Sunday 27th December 11am-7pm

Monday 28th December 11am-7pm

Tuesday 29th December 10am-10pm

Wednesday 30th December 10am-10pm

Thursday 31st December (New Year's Eve) 10am-8pm

Friday 1st January (New Year's Day) 11am-7pm

Saturday 2nd January 11am-7pm

The service is being run remotely by volunteers so it may take you a little longer than usual to get through. We will also be unable to respond to voicemails over the festive season so if you need to speak to someone please call back.

We all need information and support from a friend in the know and LGBT Foundation's Helpline Service provides thousands of hours of advice and support to thousands of people every year.

  • Need a supportive ear to listen to you?

  • Thinking about coming out?

  • Want to know your HIV status?

  • Need to know how to get an STI health check up?

  • Being harassed at work because of your sexuality?

  • Need to report a hate crime?

  • Want to know about our services?

The Helpline has been running for over 35 years, and is staffed by a team of dedicated staff and volunteer operators, all of whom receive extensive training and support.

Call us on 0345 3 30 30 30, 10am until 10pm Monday to Friday, and 10am until 6pm Saturday. Outside of these hours please go to our website for further information and support or you can email us. 

Email support

You can email the helpline anytime at and we will reply to you within 72 hours. If you feel you need immediate support then please try calling our helpline on 0345 3 30 30 30 

Email us at or ask us a question using the form below.

Message us for support

Is my call or email confidential?

Yes.  The helpline abides by and adheres to the Helplines Partnership Quality Standards.

Operators have regular supervision and your call or email may be discussed there. Confidentiality will be broken if you disclose intent of harming yourself or others (including children) or if you disclose intent of committing a serious criminal offence.